Troubleshooting

After installation is completed, in most cases you will get the system up & running, however, in some hosting enviroments, the following issues are seen due to server configuration problems.

The easiest way to troubleshoot the problems below is to visit the URL /troubleshoot and you can send the URL to your hosting provider to fix the configuration problem.

I'm logged out Automatically

Most porpably the authorization header is not seen by php, it is caused by the reverse proxy (nginx or Apache) not forwarding the header to php-fpm. You will have to either allow Authorization header by mod_security rules, or contact your hosting provider to resolve the issue.

Cannot Save Records

You can create new records but you cannot update existing records, for example, in the QR code form you cannot go to the next step. This is mostly caused by PUT requests are blocked in your server.

On Managed Hosting

You will have to contact your hosting provider to enable PUT requests.

Manual Fix

If you have your own VPS / Dedicated server, then ssh into your server and execute the following commands.

cd /etc/apache2/

tail -f error_log

Now open your browser, and try to save any record, and keep an eye on the updated error in the terminal window.

You might notice a mod_security error with 403 status code. Copy the rule name of the error.

Tip

The rule which caused this issue might be: REQUEST-949-BLOCKING-EVALUATION.conf

Now go to WHM and search for ModSecurity Vendors. Find the specified rule which caused this issue and click on Disable button next to it.